CLAIMS & INQUIRIES

CLAIMS & INQUIRIES


Family Takaful Claims Advisor

We are here to help our claimants to achieve our common aim of quick settlement of all eligible claims. After verification, operations shall issue claim forms immediately to the claimant as registered with the Dawood Family Takaful Limited (DFTL). Issuance or acceptance of claim form does not mean admission of liability of the claim by DFTL.

We wish to settle all claims quickly. Your co-operation is required to achieve this aim. We advise you to answer all relevant questions accurately and properly with clarity. Use CAPITAL LETTERS.Irrelevant questions may be striken out or write “NOT APPLICABLE”. No fluid or eraser should be used. Overwriting and cutting may be avoided. In case of imminent, overwriting/cutting it must be signed by the relevant person.

Group Family Takaful Claim Forms should be signed and stamped by the authorized official of the organization holding Group Policy.

All photocopies must be attested by Gazetted Government Officer, DFTL Officer or above, concerned DFTL Sales Manager or Employer (in case of Group Claim Only).


INDIVIDUAL CLAIMS REQUIREMENTS

Under Individual Family Takaful Certificates depending upon the nature of claim (Death, Disability or Critical Illness) following person should fill and sign the Claim Form :

  • Death Claim : Nominee, Assignee or Guardian (if nominee is minor).
  • Disability Claim : Participant.
  • Critical Illness : Participant.

Under Death Claims only, if more than one nominees have been named, separate forms to be submitted by each nominee.

Death Claims: Under Basic Certificate

  • 1. Death Claim Form containing 3 sections. Each Section to be filled separately by
  • i.Claimant's Statement
  • ii.Medical Attendant 's Statement
  • iii.Employer 's Statement (if employed) respectively
  • iv.Participant Membership Document
  • 2. If the death caused due to the Accident, Suicide or Homicide, the following additional documents should be submitted to DFTL:
  • i.Attested photo- copy of FIR or Police Report containing full details as to how when and where the incident took place OR/AND.
  • ii.Original or attested photo copy of Postmortem Report.
  • 3. Attested photo-copy of the CNIC of Person Covered and Claimant.
  • 4. Original Certificate Document.
  • 5. Any other document required by Claims Department of DFTL .

(Funeral Expense Benefit) FEB Supplementary Rider

  • For Claim under Funeral Expense Benefit (FEB) Supplementary Rider, any satisfactory evidence of Death showing death of Person Covered is sufficient. Notwithstanding the entertainment of such FEB claim and its payment, the Takaful Operator shall not be prevented to contest, if the Takaful Operator deem it fit, the death benefit(s) under the Basic Certificate and other Supplementary Contracts (if any) in force at the time of death.

Disability Claims: Under TPD (Total & Permanent Disablement), WOC(Waiver of Contribution) and ADDB (Accidental Death & Disability Benefits) Supplementary Riders :

  • 1. Disability Claim Form containing 3 sections. Each Section to be filled separately by
  • i.Participant's Statement
  • ii.Medical Attendant's Statement
  • iii.Employer 's Statement (if employed) Respectively
  • iv.Participant Membership Document (PMD).
  • 2. Attested photo-copy of “Certificate of Disability” issued by Local Body/ NADRA or Hospital.
  • 3. Certified copy of Leave Record and Attendance Sheet from the employer (if employed).
  • 4. Certificate of Retirement/Termination from the employer (if employed).
  • 5. If the disability caused due to the Accident, attested photo- copy of FIR or Police Report containing full details as to how      , when and where the incident took place should also be submitted.
  • 6. Attested photo-copies of hospital record
  • 7. Attested photo-copy of the CNIC of the Participant
  • 8. Any other document required by Claims Department DFTL.

Death Claims: Under FPB(Family Protection Benefit) & STB (Spouse Takaful Benefit) Supplementary Riders :

  • 1. Death Claim Form containing 3 sections. Each Section to be filled separately by
  • i.Participant’s Statement
  • ii.Medical Attendant's Statement
  • iii.Employer's Statement (if employed) respectively
  • iv.Birth Certificate of Child/Spouse Issued by Local Body/ NADRA
  • v.Nikah Certificate of Spouse Issued by Local Body/ NADRA.
  • vi.Participant Membership Document.
  • 2. Attested photo-copy of “Certificate of Death” issued by Local Body/ NADRA or Hospital.
  • 3. If the death caused due to the Accident, Suicide or Homicide, the following additional documents should be submitted to DFTL:
  • i.Attested photo- copy of FIR or Police Report containing full details as to how when and where the incident took place OR/AND.
  • ii.Original or attested photo copy of Postmortem Report.
  • 4. Attested photo-copy of the CNIC of Person Covered and Claimant.
  • 5. Original Certificate Document.
  • 6. Any other document required by Claims Department of DFTL .

Death Claims: Under FIB(Family Income Benefit) & PCB (Plan Continuation Benefit) Supplementary Riders

  • 1 .Death Claim Form containing 3 sections. Each Section to be filled separately by
  • i.Participant’s Statement
  • ii.Medical Attendant's Statement
  • iii.Employer's Statement (if employed) respectively
  • iv.Birth Certificate of Child/Spouse Issued by Local Body/ NADRA
  • 2. Attested photo-copy of “Certificate of Death” issued by Local Body/ NADRA or Hospital.
  • 3. If the death caused due to the Accident, Suicide or Homicide, the following additional documents should be submitted to DFTL:
  • i.Attested photo- copy of FIR or Police Report containing full details as to how when and where the incident took place OR/AND.
  • ii.Original or attested photo copy of Postmortem Report.
  • 4. Attested photo-copy of the CNIC of Person Covered and Claimant.
  • 5. Any other document required by Claims Department of DFTL .

Critical Illness Claims: Under Critical Illness Supplementary Rider :

  • 1.Critical Illness Claim Form containing 3 sections. Each Section to be filled separately by
  • i.Participant
  • ii.Medical Attendant
  • iii.Employer (if employed) respectively
  • iv.Participant Membership Document
  • v. Attested photo-copy of “Certificate of Diagnosis” of covered 11 Critical Illnesses issued by the Medical Attendant.
  • vi. Certified copy of Leave Record and Attendance Sheet from employer (if employed)
  • vii. Attested photo-copies of the hospital record, reports etc.
  • viii. Attested photo-copy of the CNIC of the Participant Original Certificate Document Any other document required by Claims Department of DFTL.

  • DEATH CLAIM FORM

    Please Submit Online death claim form
    If you desire any help please contact :claim.advisor@dawoodtakaful.com

GROUP CLAIMS REQUIREMENTS

Death Claims
  • 1. Death Claim Form.
  • 2.Last Attending Physician’s Statement.
  • 3.Employer’s Statement.
  • 4.Attested photo-copy of “Certificate of Death” issued by Local Body/ NADRA or Hospital.
  • 5. If the death caused due to the Accident, Suicide or Homicide, the following additional documents should be submitted to DFTL: (a) Attested photo- copy of FIR or Police Report containing full details as to how when and where the incident took place OR/AND (b) Original or attested photo copy of Postmortem Report.
  • 6.Attested photo-copy of the CNIC of Person Covered
  • 7. Any other document required by DFTL.

Accidental Disability
Claims Forms
  • 1.Accidental Claim Form : Ensure that all the required information provided and signed by the employer/ authorized officer.
  • 2.Attending Surgeon’s Statement : This form is to be filled-in by last attending physician / surgeon/ clinic/ Hospital where Person Covered was treated.
  • 3.Employee Statement : This form to be filled-in by the covered person/employee himself. Please mention date, place, time and circumstances under which accident happened with name of witnesses.

Other Requirements
  • 1.X-rays, Medical Investigation Reports.
  • 2.An attested photocopy of CNIC.
  • 3. Age proof
  • 4.A photocopy of application Form.

Natural Disability
Claims Forms
  • 1.Natural Disability Claim Form : Ensure that all the required information provided and signed by the employer/ authorized officer.
  • 2.Attending Surgeon’s Statement :This form is to be filled-in by last attending Physician / Clinic / Hospital of the employee.
  • 3.Employee Statement : This form to be filled-in by the covered person/employee himself.

Other Requirements
  • 1. X-rays, Medical Investigation Reports.
  • 2. An attested photocopy of CNIC.
  • 3. Age proof
  • 4. A photocopy of application Form.
  • 5. Retirement Letter
  • 6. A photocopy of medical Board Certificate.

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